“The industrial elites have lost their way. In every major profession and institution, they once commanded vast, widely-admired projects that filled their lives with meaning and endowed the entire class with an unconquerable confidence. But the twentieth century couldn’t be preserved forever, like a bug in amber. The elites now face a radically transformed environment – and they are maladapted and demoralized. An inability to listen, an impulse to spew jargon in broadcast mode, a demand for social distance as the reward for professional success: such habits, which in the past placed them above and beyond the mob’s reach, now drag them down to contempt and mockery in the information sphere. Among the public, trust has curdled into loathing. The elites are horribly aware of their fall from grace – hence the conference – but being deaf to the public’s voice, they are clueless about how to respond.”