Rules for treating inbound customer calls with respect

“Creativity always comes as a surprise to us; therefore we can never count on it and we dare not believe in it until it has happened. In other words, we would not consciously engage upon tasks whose success clearly requires that creativity be forthcoming. Hence, the only way in which we can bring our creative resources fully into play is by misjudging the nature of the task, by presenting it to ourselves as more routine, simple, undemanding of genuine creativity than it will turn out to be.”

At the bottom of the traffic hierarchy in Haiti are pedestrians, who play human Frogger every time they cross the street.

Interesting side note: How Different Religions Purify

“Her ambivalent subjects were significantly more creative than those in a control group. When you are in a state of mind in which things aren’t resolved into their conventional categories, you are more likely to see new possibilities.”

“Normal thinking is constrained by habitual patters that linguists call ‘frames’. Frames are a structure of expectations that we use to interpret new information.

"As I’ve traveled more of the state, I’ve become more convinced of the fundamental violence of poverty. It’s not just that the poor are driven more to overt acts of violence, along with drug use, alcoholism, obesity, and all the rest. It’s also that poverty itself is dehumanizing."